Enter the settings screen
Go find an USB computer mouse. When you plug the USB cable (or wireless adapter) into a USB port on the media player, you will see a mouse pointer on the connected screen. Move it to one of the four corners, then press-and-hold the left mouse button for 10 seconds.
You should now see this screen:
You now have 15 seconds to cancel the count down by pressing the pause button.
Also! Should anything of this seem alot different from what you see on your unit, you might have chosen the wrong unit.
Click here to go back.
Confirm content source settings
Press Set content on bottom left. The next screen should give you a rather long URL starting with http://tv.laud-media.com. If the URL is missing or contains something else, contact us! You will not get the media player to work without our assistance.
But if it looks correct, just press Set to get back to the settings screen. Again, cancel the countdown.
Check the IP address
Look under where it says Network in green. It tells you the Ethernet IP address and/or Wireless LAN IP address. There must be at least one correct address here, which normally starts with the number 10 or 192. If they are both empty or start with the number 0 or 169, there’s something wrong.
Some normal problems and how to fix them:
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Do you have a network cable connected to the media player, but there’s no Ethernet IP address? That means it’s having trouble reaching what’s called a DHCP server.
- First make sure that HDCP is enabled by clicking Ethernet on the middle of the settings screen, then Ethernet configuration.
- Confirm that DHCP is selected under Connection Type, then click Save below.
- Now press your right mouse button to go back to the settings screen. Wait a few seconds to see if a new, useable IP address appears under Ethernet.
If the new IP doesn’t show in a matter of seconds, there’s a network problem at your location. Follow the network cable, make sure every connection is solid and ends up in a switch somewhere. If this sounds like Greek to you, or there’s no obvious fault on the network, contact your local network administrator.
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Do you have a network cable connected to the media player, and need to enter a manual IP address? This is rarely the case, but if your network administrator tells you and provides the necessary settings, do this:
- Click Ethernet on the middle of the settings screen, then Ethernet configuration.
- Select Static IP as your Connection Type, enter your settings below and click Save.
- Now press your right mouse button to go back to the settings screen. Your manual IP should be stated under Ethernet.
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I want to use Wi-Fi. How do I connect?
- Click Wireless LAN on the middle of the settings screen
- Make sure the on/off switch in the upper right corner is set to On.
- Click the most stable network in the list on the right, enter the password and press Connect.
- Wait for the small text under your network name to say Connected. If it doesn’t, go back one step and try again.
- Now press your right mouse button to go back to the settings screen. A useable IP address should be stated under Wireless LAN.
If there’s no IP or something didn’t work while connecting to your selected Wi-Fi network, there’s a network problem at your location. Contact your local network administrator.
If none of this helped, there’s not much more we can do. You need the person responsible for the network at your location to help out.
Resume content playback
But if you think you found and fixed the problem, return to the settings screen, let the count down do it’s thing or press Play to resume content playback. Give the media player about 15 minutes to reboot, check for updates, download media, etc. Again, it will try to hide any and every problem, so look for updated content or some other sign that the internet connection is working like it should. You can also contact us to confirm.
And if things really seems to be fixed and working – good job!
As always, if any of these instructions were unclear to you, or in any way didn’t cover your particular situation, don’t hesitate to contact us.