So you’re having trouble with an offline ProSelctor? You’ve come to the right place. Let’s do this step by step.
Important: First, we need to distinguish between the device itself and the network it’s trying to connect to. We can help you use the ProSelector device and getting it connected, but if your location has a faulty network or bad Wi-Fi coverage … that’s out of our reach. Sorry. If this is the case, you need to speak to the person responsible at your location.
And by the way, if you at any point don’t recognize the images and examples used, you might have a newer app version. Click here to see newer images and examples.
Now let’s get started!
Find the device in question
We have designed ProSelector to pretend everything is fine at all times, even when it’s offline. The show must go on, but offline devices will have a “blinking planet” on the screen. Look for it.
Enter the administrative part of the app
Touching the topmost right corner you should now see a digit code panel.
Enter the secret code (you can find your code at the bottom of the email you got from us).
As soon as you have entered the code, you might be prompted to update the app, this is very much preferred.
Also, check out this guide on how to update your app.
Analyze the results
If you’re using an old version of the app (2.13 or older), you don’t have these nice lights at all. In that case, just assume a worst case scenario, as if all lights were red. Also, check out this guide to update your app.
Connect to the local network
- Still in the network tab, press the network settings button below the lights. You’re now in the familiar Android Settings-app.
- Make sure both Ethernet and Wi-Fi is set to ON.
- If you’re using a wired connection and there’s a network cable connected to your ProSelector device, press Ethernet to see your settings. Not much to do here other than confirming the configuration is as expected.
Take a look at where it says IP address. If it’s blank or begins with the numbers 0 or 169, then you know your device can’t reach the local network (more specifically the DHCP server), so it’s either a bad configuration somewhere or the actual cable isn’t fully patched from the device to the next network device (most probably a switch in a rack somewhere).
You’ve found the problem, so this is where you stop reading and start fixing. Use this information when you talk to your local network administrator. - If you’re using Wi-Fi on the other hand, press Wi-Fi on the left to get the usual list of available networks on the right. Select the most suitable network, enter the password and wait for a successful connection. When you get it, skip back to step 3 and 4.
If you can’t get a working Wi-Fi connection, talk to your local network administrator about how to get your device online at that particular location.
Hopefully you now have a ProSelector device that’s fully connected to both the internet and our system. If you’re still experiencing some kind of problem or could not understand the guidelines provided above, don’t hesitate to contact Laud Media support.